How to get order from one customer who have inquired for almost 1 year ?

By SunwayMary
Published: July 4th, 2011

Hi , I have contact with one customer from USA since last April. We quoted projects to him many times ,sometimes ,he told me that our price is good and then send other RFQ for quotation again . Sometimes ,the said ,your price is too higher than other supplier's . When we review our quotation and updated the price to him ,he told me that the purchasing order already sent out .
How to deal with this thing ? Is it valuable for this customer . They are big mold making in USA and import many middle and large molds from China . What's the problem for our cooperation ? only for our price ? I confused .
BR ,
Mary
mary@sunwaymold.com

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The customer needs a price to

Submitted by Jenny_topmold on July 10, 2011 - 8:17pm.

The customer needs a price to compare with the offer from his other suppliers. I have a France customer, his every quotation will send to more than 15 supplieres for pricing.

Hi mary, Nice day. It's

Submitted by Anonymous on July 6, 2011 - 6:00pm.

Hi mary,

Nice day.

It's conincodence. I have a similar client as well. his inquiry is evry ofen, and never give any orders to me,and even no any reply. so i called back , and he told me he will visit our factory when T1 in another factory, So my god, It's too difficult to bear . while,the onlt thing to me is to stick up. as i think,where there is a will,there is a way.

Come on.
best regards
Tas (tas@samt-tooling.com)

Mary The internet is a good

Submitted by bill4012 on July 5, 2011 - 7:31am.

Mary

The internet is a good thing. If he sent the PO out, have him e-mail a .pdf copy of it. Then ask him for the wire transfer number of his down payment. If he sent it, his bank has a record. If he can't find anything, he's playing with you. Find another customer.

After a year resin prices, labor rates, and delivery times all change. You should re-quote the job. Your original quote should have wording to the effect "Prices and delivery are firm for XX days" XX might be equal to up to 90 days.

I've had clients come back two years after a quote and ask for the same pricing and delivery. I have to tell them no and re-quote the job.

Persistence is what makes or breaks a good customer. Follow up on your quotes. If he's placed the job elsewhere, canceled the project or a million other things he needs to COMMUNICATE with you.

Hi Mary, maybe he is just

Submitted by mdefosse on July 5, 2011 - 5:55am.

Hi Mary,

maybe he is just using your quote to apply pressure on a different supplier that he plans to order from anyway? Or maybe your price really was too high?

I imagine you'll get many opinions here but the only way to get the true answer will be to call the customer and ask him what was wrong with your offer.

Good luck-
Matt