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Asaclean adds chat function to web site to boost service

Purging compound supplier Sun Plastech Inc. (Parsippany, NJ) has added a live-support chat functionality to its Asaclean website. The new live-support button allows visitors to ask questions about Asaclean products, technical issues, and current order and payment status, among other topics. Once the button is clicked, the visitor is directed to a communications window and transferred to the appropriate department based on the question.

website. The new live-support button allows visitors to ask questions about Asaclean products, technical issues, and current order and payment status, among other topics. Once the button is clicked, the visitor is directed to a communications window and transferred to the appropriate department based on the question. Sun Plastech says the new function is yet another feature added to its website to improve the company’s customer service. In addition to offering free product samples and video of company leaders, the site also links to Asaclean’s Twitter account.

Sun Plastech Inc. manufacturers and distributes Asaclean purging compound in more than 50 countries globally, serving injection molders and extruders across North and South America. Sun Plastech is a subsidiary of Japan’s Asahi Kasei Chemicals Corp.
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