Winning back business from a longstanding, valued customer isn’t easy at a time when competition is fierce, but Markel Corp. (Plymouth Meeting, PA) did just that. Specializing in fluoropolymer-based products, Markel announced that a longtime strategic customer has selected it to provide PTFE-insulated high-temperature wire. The PTFE wire will be an important component of the wire harness assembly that connects to the customer’s product, as it can withstand the high heat and aggressive environment of under-hood auto and heavy transportation vehicle exposure.
Markel also provides this customer with two additional components, both of which are used in the wire harness. Markel had been the customer’s provider of PTFE wire, but lost that business nearly 10 years ago because of competition from global providers.
“When a different supplier was secured, we understood the opportunity the customer was pursuing by outsourcing product components internationally,” said David Panish, Vice President of Sales for Automotive & Transportation at Markel Corp. “Since then, we have worked hard to provide high-quality solutions, along with excellent, local customer service in an effort to strengthen our relationship and ultimately grow the business.”
Markel is a subsidiary of Alliance Holdings and is an employee-owned business. It serves global customers in the automotive, heavy transportation, aerospace, sensors and electronics, telecommunications, wastewater separation and filtration industries. Markel has combined proprietary manufacturing processes and patented technology to become a solutions-oriented partner to a global customer base, said the company.
Jon Krichner, President and CEO, commented: “Despite the change in our relationship a few years back, we remained dedicated to providing this customer with the best in product quality and service. While that dedication is an expression of Markel’s company culture, regaining this business is also a reflection of how powerful our actions and commitment to the customer have been. Every time we grow with our customers it is gratifying, but this one is particularly so as we know it was earned based on hard work, great service and consistent, reliable delivery.”
Image courtesy Emerge/Adobe Stock.