Sponsored By
Clare Goldsberry

June 9, 2016

3 Min Read
Milacron brings Aftermarket parts and service offerings under ‘One Milacron’ umbrella

Milacron Holdings Corp. (Cincinnati, OH), an industrial technology company serving the plastics processing industry, is uniting its Aftermarket spare parts and service offerings with the One Milacron Lifecycle Advantage, supported with major investments.

Milacron’s products include injection, extrusion and blowmolding, hot runners, process control systems and mold components, and its services extend well beyond customers’ initial purchases, noted the company in a release. Milacron has a vast array of aftermarket capabilities including preventive and traditional service and repairs, spare and replacement parts, and retrofits and rebuilds.

In the past several months, Milacron has undergone a thorough revamp of its Aftermarket offering structure. As a result of customer feedback, Milacron has set up key customer service centers in Afton, OH, and Vsetin, Czech Republic, with similar centers to open in China and India. Customers can expect expanded language capabilities and faster response times to inquiries and service requests.

An additional 21 field service technicians have been hired in North America, bringing the total to 45 in order to better serve customers. The European One Milacron Customer Care Center houses a multilingual team of 32 customer service agents supporting Ferromatik injection molding machinery, Uniloy blowmolding, DME mold suppliers and CimCool fluid technologies in 11 languages.

“At Milacron we’ve invested over $25 million in our Aftermarket service and parts offerings to serve our customers’ entire lifecycle over the last 12 months. These investments have driven double-digit growth over the past year. We’re ensuring Milacron has adequate feet on the ground, hands on the machines and having the right part at the right time to ensure our customers’ machines are running at peak performance levels,” said Ron Krisanda, COO.

Krisanda elaborated further: “At Milacron, working closely with our customers is key to our joint success. Our customers have asked that we carry more parts in stock at our service centers and we’ve listened, resulting in greatly reduced delivery times and less down time.”

Milacron has worked diligently to improve its parts availability and pricing by developing a dedicated supply chain and planners to ensure speed and off-the-shelf availability for all parts orders. As a result, Milacron has grown spare parts inventory by $2 million in the last year and $1.5 million in the last six months in both U.S. and European facilities.

“We’re seeing past parts and service customers come back to Milacron, and the results from a recent Milacron customer satisfaction survey show a positive user experience rating of over 90% year to date, with over 1,100 responses received,” said Tony Galuardi, Vice President and General Manager, Aftermarket. “This has been an important strategic focus of our company. The process enhancements, new facilities and investment are now really impacting our customer experience in a positive way.”

Milacron’s online interactive parts catalog has been extremely successful in helping customers address their aftermarket needs immediately in the field. Since launch, there are over 12,000 machines listed online and over 6,000 registered users. The interactive parts catalog is a major part of the new Milacron eSTORE that will be launching this month, said the company.                             

About the Author(s)

Clare Goldsberry

Until she retired in September 2021, Clare Goldsberry reported on the plastics industry for more than 30 years. In addition to the 10,000+ articles she has written, by her own estimation, she is the author of several books, including The Business of Injection Molding: How to succeed as a custom molder and Purchasing Injection Molds: A buyers guide. Goldsberry is a member of the Plastics Pioneers Association. She reflected on her long career in "Time to Say Good-Bye."

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