Quality management: Overcoming inconsistencies

Some processors’ customers are questioning the value of accredited registration as they select processors but find that quality control has not reached from the plaque in the entrance hall to management’s offices and to the shop floor. These users want verification that a QMS and EMS results in improved performance, not just conformance to requirements during a registration audit, according to Lewis Yasenchak, founder of P&Y Management Resources (Cohutta, GA), which specializes in helping plastics processors and metalworkers meet ISO standards and implement/improve their lean-manufacturing operations.

P&Y says its goal is to help increase stakeholder confidence (especially employer and employee participation in LEAN concepts) and maintain the credibility of an ISO 9001 and/or ISO 14001 certificate. Contact Yasenchak at [email protected]. Read more of his thoughts on Lean Manufacturing and ISO standards in our interview here.—[email protected]